Bethesda Promised Refund On Fallout 76, Then Bailed Out The Next Day

In recent reports, one of many disappointed Fallout 76 players contacted Bethesda for a refund on the disastrous and catastrophic online survival-RPG Fallout 76 (and those aren’t just one man’s words). Although Bethesda promised a refund, they bailed out the next day with an unconvincing excuse.

A lot has been going on with Bethesda and Fallout 76 in general. Underwhelming review scores, disastrous user feedback and an increasing number of refund demands are some of many.

Reddit user ZPKane posted his experience earlier today. He contacted Bethesda for a refund on Fallout 76 since the game ran terribly and connecting to friends was a problem never solved.

Bethesda’s first response was –

“Greetings!

Thank you for contacting the Bethesda Customer Support Team.

Unfortunately, we do not have the ability to begin processing that refund for you right at this moment. There is nothing to worry about though. We’ll begin processing the refund as soon as we can and we’ll reach back out to you via email to let you know once we’ve started that process.

Thank you for your continued interest and support!

Warm Regards,

Bethesda Customer Support”

While ZPKane waited for his refund, Bethesda backtracked the issue and sent a follow-up mail –

“Greetings,

Thank you for contacting the Bethesda Support Team. Customers who have downloaded the game are not eligible for a refund. We apologize for the inconvenience. If there is anything else we can assist you with please reply to this email for further assistance. Thank you for your patience

Kind Regards,

Bethesda Support”

On scrolling through Bethesda’s refund policy, I found –

If you want to download digital content within the 30-day cancelation period, you must agree to waive your cancelation rights.

This could mean that ZPKane had a digital copy of the game. Although the refund policy strictly describes the cancellation guideline, it is strange for Bethesda to write “processing the refund as soon” in their initial mail. This might have been an automated email and the follow-up mail was sent after proper backtracking and evaluation. We’ll update you with accurate information once the story develops.

In the meantime, Spiel Times has contacted ZPKane and Bethesda for further investigation and if anything develops, we’ll update the article and notify you through our push-notifications.

Fallout 76 has proved itself as the worst Fallout game and most probably one of the worst-performing Triple-A titles of the decade. The game currently stands on a Metacritic rating of 48 for Xbox One, 50 for PlayStation 4 and 55 for PC. On the other side, the user rating is a disappointing 2.7 based on 3015 reviews.